Privacy Policy

Who we are

Paw Behaviour Dog Training is a State and Local Government registered and approved training establishment, operating in Melbourne, Australia.  Our website address is: pawbehaviour.com.au

Personal information we collect and why we collect it

We collect the information you voluntarily provide when you are using the website. This may include your name, address, email and phone number.

Information we collect from your device when you visit the site

At this time we do not collect any marketing data on visitors to our website.

We, and the various integrations we use on the website, sometimes use cookies and similar technologies. These technologies are used to identify you while you are using our site and help us administer the site. For example, we will store information temporarily about whether you are logged in to your account or not.

Cookies are maintained by your web browser and you can view and turn them off in your browser. The method for deleting them will vary depending on which browser you are using.

Please refer to the following list for more information:

For other browsers, please consult the documentation that your browser provides.

Please be aware that if you disable cookies, you may not be able to access certain areas or take advantage of certain features or services on our website.

Google

We use Google fonts to ensure brand consistency. Our Google Fonts are directly linked via the Google API. We do not use this information directly: to learn more about the information Google collects and how it is used and secured, see Google’s Privacy Policy.

Information we collect when you shop with us

We collect information about you when you view classes or products in our store, and during the booking/buying process via our ecommerce provider WooCommerce.

Cookies are used by WooCommerce in a variety of ways to make your experience of booking or shopping with us a pleasant one. While you visit our site, WooCommerce tracks:

  • Classes you’ve viewed: for example we might use this to show you classes you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes where we need to estimate taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place a product order, and to send you your order.

We also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information such as your name, billing address, shipping address, email address, phone number, and credit card information for payment. We’ll use this information for several purposes, including to:

  • Ensure you receive your product or booking and that your payment is processed
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Currently, at this time, payment is made via bank transfer or PayPal.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Information shared to process payments includes you name, email, address, phone, unique payment identifier and payment provider identifier. Please see the PayPal privacy document for more details.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information that is required for tax and accounting purposes for at least seven years.

For more information about how your booking or order information is treated by WooCommerce, please review their privacy policy here.

Information we collect in website forms, such as contact and sign-up forms

We use forms to gather information we need for bookings as well as for general enquiries. Form submission data is stored on our website server (anywhere else and for how long?).

We also use MailChimp to send out course information and “homework” and for subscriptions to Newsletters etc.

If you elect to receive newsletters or blog updates, we will send these and other emails regarding our work. You can opt in via our website, email or other request and you can unsubscribe from our newsletters and emails at any time via links in the email.

You can read the Mailchimp data security policy here  and privacy policy here.

Information that may be collected by other websites if their content is embedded on pawbehaviour.com.au

Articles on this site may include embedded content from external sites (e.g. YouTube videos, FaceBook videos, images, articles, payment gateway etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Sometimes we may share some of your personal information with external service providers whose functions may include:

  • Mailing operations
  • Email services
  • Information technology services
  • Payment of products and services.

We take reasonable steps to ensure these external organisations are contractually bound to privacy and confidentiality obligations in relation to your personal information and that personal information is only used for the specific purpose for which we provide it.

Information we collect during a class

During a class, we may take photos or videos of you and your dog. We do this for our records but we may also use the photos for marketing and social media purposes. We will always ask your permission before we take and use the photos and videos and we will never publish them without your express permission.

How can you manage the information we keep about you?

You have the right at any time to request that personal data is deleted and we will do so within 30 days of your request providing there is no compelling reason for its continued processing (for example, for legal or tax reasons).

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to opt out of future communications such as our newsletter, you can do so at any time by requesting this be done, or by clicking on unsubscribe at the bottom of the email communication you receive.

Please contact us if you have any queries or complaints regarding your privacy.

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